• 1-a. Was the receptionist Courteous? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 1-b. Was the receptionist Helpful? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 1-c. Was the receptionist efficient? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 1-d. Was the receptionist Knowledgeable? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 2-a. Was the Sales Representative Professional? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 2-b. Was the Sales Representative Service level / Responsiveness? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 2-c. Was the Sales Representative knowledgeable ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 2-d. Was the Sales Representative Accessible ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 3-a. Was the Design Functional ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 3-b. Was the Design done to your satisfaction ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 3-c. How do you qualify the Design Quality ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 3-d. Was the Design Innovative ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 3-e. Was the Design Appealing ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 4-a. Was the Customer Service Representative Professional? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 4-b. Was the Customer Service Representative knowledgeable? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 4-c. Was the Customer Service Representative Efficient? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 4-d. Was the Customer Service Representative Responsive and available? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 5-a. Was the Quality of the Product and Price Competitiveness to your satisfaction? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 5-b. Was the Quality of the Product Satisfactory to your satisfaction? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 5-c. Was the Quality of the Product and Durability to your satisfaction? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 5-d. Does the product Meet the Needs? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 6-a. How do you qualify the product’s Load Appearance when receiving? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 6-b. How do you qualify our On Time Performance? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 6-c. How do you qualify our Pallet Quality? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 7-a. Was the Accounting personnel Efficient? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 7-b. Was the Accounting personnel Responsive? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 7-c. Were the Invoices Accurate? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 7-d. How do you qualify our Billing Procedure? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 7-e. Was the Accounting personnel Courteous? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 8-a. How do you qualify the Timeliness of Pedimentos? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 8-b. Were the Pedimentos accurate? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • Is there anyone you would like to recognize? • 10-a. How do you qualify our Price Competitiveness of Commercial Products? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 10-b. How do you qualify our Customer Service for Commercial Products? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 10-c. How do you qualify our Diversity of Commercial Products Line? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 10-d. How do you qualify our Commercial Products Knowledge? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 11-a. How do you qualify our Price Competitiveness of Packaging Solutions? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 11-b. How do you qualify our Customer Service for Packaging Solutions? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 11-c. How do you qualify our Diversity of Packaging Solutions Line? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 11-d. How do you qualify our Packaging Solutions Knowledge? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 12-a. Has your company used our E-Commerce / E-Business module? Yes No • 12-b. If not, please tell us why? • 13-a. How do you qualify the Website Clarity? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 13-b. How do you qualify the Website Usefulness? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 13-c. How do you qualify the Website Overall? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 14-a. How do you qualify the E-Commerce Ease of use? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 14-b. How do you qualify the E-Commerce Usefulness? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 14-c. How do you qualify the Website Overall? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 15. Compared with our competitors. In what business aspects do we excel? • 16. What aspects need improvement? • 17. Are you aware of our One Stop Shop packaging capabilities? Yes No • 18-a. How do you qualify the Overall Experience with Corrugados? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 18-b. How do you qualify the Overall Business value that Corrugados offers? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 18-c. How do you qualify the Overall Competitiveness of Corrugados? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) • 19. Please enter your company name. • 20. Please enter your Name. • 21. Please enter an email or telephone number where you can be reached (optional)